Frequently asked questions
Is your question not listed? Then please contact our customer service.
What products does Decent Clothing sell?
We offer a wide range of products including men’s and kids’ thobes, modest wear, fragrances, prayer essentials, Hajj and Umrah items, headwear, and innerwear.
What payment methods do you accept?
We accept secure online payment methods including major debit cards, credit cards, and other payment options available at checkout.
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways to ensure your personal and payment details are protected.
Do you ship across Australia?
Yes, we deliver orders across Australia
How long does delivery take?
Delivery times vary depending on your location and selected shipping method. Estimated delivery timelines are shown during checkout.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, order size, and selected delivery option.
Will I receive tracking information for my order?
Yes, once your order is shipped, tracking details will be provided so you can follow your delivery.
How do I choose the right size?
Each product includes sizing information to help you select the best fit. If you are unsure, we recommend choosing a slightly relaxed fit for comfort.
Are your thobes suitable for daily wear?
Yes, our thobes are designed for daily wear, prayer, and special occasions, offering comfort and modest style.
Are kids’ thobes comfortable for long wear?
Yes, our kids’ thobes are made with soft, breathable fabrics to ensure comfort throughout the day.
Are your fragrances long-lasting?
Our fragrances are selected for quality and lasting aroma. Longevity may vary depending on skin type and fragrance type.
Do you sell alcohol-free fragrances?
Yes, we offer perfume oils and fragrance options that are alcohol-free.
What is bakhoor and how is it used?
Bakhoor is a traditional scented wood or blend burned using charcoal or electric burners to fragrance homes and clothing.
Do you sell fragrance-free products for Ihram?
Yes, we offer fragrance-free personal care products suitable for Ihram use during Hajj and Umrah.
Are Ihram products suitable for both Hajj and Umrah?
Yes, our Ihram garments and accessories are suitable for both Hajj and Umrah.
Can I return an order if I change my mind?
Yes, you can return your order within 14 days of receiving your parcel if you change your mind. Items must be unused, in their original condition, and returned with all tags and hygiene seals intact.
How can I contact customer support?
You can reach us through our Contact Us page or via the support details provided on our website.
Are your products authentic?
Yes, we source products carefully to ensure quality, authenticity, and customer satisfaction.
Are your products suitable for gifting?
Yes, many of our products—including thobes, fragrances, and faith essentials—are ideal for gifting.